MiseOps360Retail WholeSale & Supermarket Management
Start Now!MiseOps360 is your all-in-one retail management solution designed for shops and stores of any size. From small retail shops to large supermarket chains—manage inventory, sales, suppliers, and customers seamlessly, even without internet. The accounting, payroll, customer messaging and service-job tools that normally cost extra are already in the box.
- Point of Sale (POS)
- Customer & Kitchen Displays
- Cash Register Sessions

The Reality of Running Your Business
The Reality of Running Your Retail Business
Running a retail operation today means juggling multiple challenges that drain your time and hurt your profits:
- Inventory counts never match sales records, and you discover stockouts only when customers ask for products.
- Pricing updates require changing labels across the store, with frequent errors between shelf and register.
- Suppliers deliver short, but you only realize weeks later when reconciling purchase orders.
- End-of-day cash counts take hours, and discrepancies remain unexplained mysteries.
- Multi-branch operations mean driving between locations to understand what's happening.
- Customer purchase history is lost, making personalized service and loyalty programs impossible.
- Month-end reporting requires gathering data from multiple sources, hoping nothing was missed.
Every day without a proper system means lost sales, unexplained shrinkage, and profits that disappear.
How We Help
MiseOps360 eliminates the complexity of retail management with one intelligent system that works the way retailers do. Built specifically for Ugandan and African retail environments, it handles everything from goods receipt to customer checkout—online or offline, on any device.
Whether you run a small shop or manage a supermarket chain, sell retail or wholesale, operate from one location or multiple branches—MiseOps360 adapts to your exact business model without forcing you to change how you work.
And because it is one system rather than several, the tools you would normally buy separately come with the till. Sales post straight into a real double-entry ledger. Staff commissions flow into payroll from the same records that tracked the sale. Receipts and payment reminders go out over WhatsApp. Every one of them is included, switched on when you need it and out of the way until then.
Key Features
Point of Sale (POS)
Fast checkout with barcode scanning on a touch-screen till. Cash, mobile money, card and customer credit on one screen. Hold and recall transactions, split payments, quick product lookup, and keyboard-only selling for busy counters. Prints to A4, A5 and 56mm/80mm thermal receipt printers.
Customer & Kitchen Displays
A second screen facing the customer shows the live cart, prices and running total as you scan, so there is nothing to argue about at the till. Food counters get a kitchen display that pushes orders straight through to the prep station.
Cash Register Sessions
Open and close the till by shift with a counted float. Every session produces a reconciliation showing expected against counted cash, the variance and who was on duty, so end-of-day takes minutes instead of hours.
Quotations, Orders & Shipments
Quote a customer, convert it to a sales order, deliver and invoice with the whole document lifecycle tracked. Draft invoices, sale returns, shipment records and return-ratio analysis are all included.
Sales Commissions
Set commission rates by salesperson, product or service. Assign different staff to different lines on the same sale, and generate commission reports at period end from the sales the system already recorded.
Offline Synchronization
Work without internet—all sales, payments and stock movements save locally at the till and sync automatically when connection returns. Your business never stops, even in areas with unreliable connectivity.
Multi-Branch Operations
Centralized control of all branches. Inter-branch stock transfers. Branch-wise performance comparison. Consolidated reporting. Role-based access by location. Remote monitoring.
Inventory Management
Real-time stock levels across all locations. Barcode and SKU management. Category and subcategory organization. Minimum stock alerts. Single and double units, so you can buy in boxes and sell in pieces.
Internal Locations & Bins
Go beyond the warehouse: track stock down to the aisle, shelf, rack or bin inside each location, so staff find items quickly and physical counts actually reconcile against the system.
Serial, IMEI, Batch & Expiry Tracking
Track phones by IMEI, electronics by serial number, and stock by batch with expiry dates. Pick the batch at the point of sale, get alerts on stock nearing expiry, and control write-offs and force-overrides by permission.
Stock Counts, Adjustments & Damages
Physical stock takes, opening-stock import from a spreadsheet, stock adjustments and damage records—each carrying an audit trail of who changed what, when and why.
Valuation & Dead Stock
Know what your stock is worth and what it is costing you: inventory valuation, stock aging, negative-stock exceptions and dead-stock reports that surface exactly what has not moved.
Purchase Management
Purchase orders to suppliers. Goods receipt with variance checking. Supplier pricing management. Purchase history and analytics. Automatic reorder suggestions. Return to supplier handling.
Supplier Management
Supplier database with contact details. Payment terms and credit limits. Due payment tracking and payment scheduling. Price comparison across suppliers. Statement reconciliation. Top-supplier reporting and bulk supplier import.
Customer Management
Customer database with purchase history. Credit account management with limits. Customer categorization (retail, wholesale, VIP). Birthday and anniversary tracking. Inactive-customer and best-customer reports that tell you who to call.
Pricing & Promotions
Flexible pricing by customer type (retail, wholesale). Three-tier pricing. Promotional pricing with date ranges. Time-limited automatic discounts, buy-one-get-one, bundle and quantity discounts, and coupon codes.
Loyalty Points & Rewards
Award points on every purchase and let customers redeem them against future sales. Tiered rewards for your best customers, and reporting that shows what the loyalty programme is actually keeping.
WhatsApp Business Messaging
Send receipts, order updates, payment reminders and campaigns over WhatsApp—the channel your customers actually reply on. Approved message templates, delivery callbacks and full send logs are built in.
SMS & Email Campaigns
Build customer segments, design reusable message templates and schedule campaigns to run themselves. SMS gateway support, email and notification templates, and a marketing dashboard showing what each campaign returned.
Client Self-Service Portal
Give account customers their own login to view invoices and statements, track orders and manage their details—so you field fewer calls asking what is owed.
Chart of Accounts & Journals
A real double-entry ledger underneath the till: your own chart of accounts, manual journal entries, and every sale, purchase, payment and expense posting automatically as it happens.
Balance Sheet, P&L and Cash Flow
Trial balance, profit and loss, balance sheet and cash flow statement generated on demand for any period—the statements your accountant and your bank ask for, without a month of spreadsheet work.
Tax Summary & Reporting
Tax configured per product or per document line, with tax summary and detail reports for any period, so filing is a report you run rather than an investigation you launch.
Expenses, Cash & Banking
Record and categorize daily expenses, petty cash, rent and utilities. Manage deposits, transfers between accounts and bank reconciliation, with budget against actual analysis and multi-currency support.
QuickBooks Integration
Already working with an accountant on QuickBooks? Push your transactions across instead of re-keying them, and keep the books your accountant already knows how to read.
Employee Records & Shifts
Employee profiles with departments, designations and office shifts, plus role-based access so each person only sees the part of the system they actually work in.
Attendance & Leave
Daily attendance capture with summary reporting, leave requests and balances, and a holiday calendar—the reliable record that settles disputes before they start.
Payroll
Run payroll from the attendance and commission data the system already holds, so what staff are paid matches what they actually worked and sold.
Recruitment
Post jobs, collect applications, track candidates through interview stages and keep the whole hiring trail in one place, organized by recruitment category.
Service Jobs & Maintenance
Book a repair in, assign a technician, track the parts consumed straight out of stock, and hand back a receipt. Every customer keeps a maintenance history you can pull up on their next visit.
Warranty Tracking
Guarantee and warranty dates calculated automatically on the invoice, and verifiable later even when the customer has lost their receipt—so warranty claims stop being arguments.
Projects, Tasks & Contracts
Run installations, fit-outs and supply agreements as projects with tasks, owners and checklist-completion reporting, and keep signed contracts and their renewal dates alongside them.
Asset Management
Register the equipment your business owns—tills, freezers, vehicles, generators—with validation and service-due tracking, so nothing lapses unnoticed.
Meetings & Bookings
Schedule meetings with automatic reminders and attendance records, and take customer bookings against your calendar.
WooCommerce & Shopify Sync
Two-way sync with WooCommerce and Shopify: products, prices, orders and stock levels stay aligned, so an online sale reduces shop-floor stock automatically and you never sell what you no longer have.
Branded Online Store
Launch your own storefront with your branding, banners and store settings, and let customers browse and order directly. Stock and pricing come from the same system running your counter.
REST API & Webhooks
A documented REST API secured with OAuth, plus webhooks that notify your other systems the moment something happens—so MiseOps360 fits alongside whatever else you already run.
Hardware Integrations
Barcode scanners, A4 and thermal 56mm/80mm receipt printers, barcode and label printing on sticker sheets, weighing scales, customer displays and cash drawers.
Reporting Suite
Sales, purchase, profit, customer, supplier, product, warehouse and seller reports over any period. Payment reports across sales, purchases and both return types. Build your own reports and have them delivered on a schedule.
Sales & Profit Analytics
Real-time sales dashboards. Margin analysis by product. Sales by brand and by category. Staff sales tracking. Peak hours analysis. Trend identification.
AI-Generated Reports
Ask for the analysis in plain language and get a written report back on what your numbers are doing, without waiting for somebody to build the query first.
Alerts & Exception Reports
Quantity alerts on stock running low, zero-sales and dead-stock listings, negative-stock exceptions and transaction reports—the reports that show you what is going wrong, not just what happened.
Your Own Isolated Database
Your business gets its own separate database, not a shared table with every other customer's data sitting next to yours. Nobody else's business can be queried alongside yours—a data-protection guarantee most systems at this price cannot make.
Granular Role Permissions
244 individual permissions across every module, so a cashier sees the till, a supervisor sees the reports, and only you see the margins. Build the roles your business actually has.
Login Device Management
See every device signed in to your account and revoke any of them—useful the day a staff member leaves or a phone goes missing.
Automated Backups & Monitoring
Scheduled automatic backups of your data, plus error-log and system-health monitoring so problems get noticed and fixed before they ever reach your counter.
24+ Languages, App & Support
Over 24 languages with per-business translation editing. Installs on any phone, tablet or desktop as an app. A built-in knowledge base and support-ticket channel for when you need a hand.
Point of Sale (POS)
Fast checkout with barcode scanning on a touch-screen till. Cash, mobile money, card and customer credit on one screen. Hold and recall transactions, split payments, quick product lookup, and keyboard-only selling for busy counters. Prints to A4, A5 and 56mm/80mm thermal receipt printers.
Customer & Kitchen Displays
A second screen facing the customer shows the live cart, prices and running total as you scan, so there is nothing to argue about at the till. Food counters get a kitchen display that pushes orders straight through to the prep station.
Cash Register Sessions
Open and close the till by shift with a counted float. Every session produces a reconciliation showing expected against counted cash, the variance and who was on duty, so end-of-day takes minutes instead of hours.
Quotations, Orders & Shipments
Quote a customer, convert it to a sales order, deliver and invoice with the whole document lifecycle tracked. Draft invoices, sale returns, shipment records and return-ratio analysis are all included.
Sales Commissions
Set commission rates by salesperson, product or service. Assign different staff to different lines on the same sale, and generate commission reports at period end from the sales the system already recorded.
Offline Synchronization
Work without internet—all sales, payments and stock movements save locally at the till and sync automatically when connection returns. Your business never stops, even in areas with unreliable connectivity.
Multi-Branch Operations
Centralized control of all branches. Inter-branch stock transfers. Branch-wise performance comparison. Consolidated reporting. Role-based access by location. Remote monitoring.
Inventory Management
Real-time stock levels across all locations. Barcode and SKU management. Category and subcategory organization. Minimum stock alerts. Single and double units, so you can buy in boxes and sell in pieces.
Internal Locations & Bins
Go beyond the warehouse: track stock down to the aisle, shelf, rack or bin inside each location, so staff find items quickly and physical counts actually reconcile against the system.
Serial, IMEI, Batch & Expiry Tracking
Track phones by IMEI, electronics by serial number, and stock by batch with expiry dates. Pick the batch at the point of sale, get alerts on stock nearing expiry, and control write-offs and force-overrides by permission.
Stock Counts, Adjustments & Damages
Physical stock takes, opening-stock import from a spreadsheet, stock adjustments and damage records—each carrying an audit trail of who changed what, when and why.
Valuation & Dead Stock
Know what your stock is worth and what it is costing you: inventory valuation, stock aging, negative-stock exceptions and dead-stock reports that surface exactly what has not moved.
Purchase Management
Purchase orders to suppliers. Goods receipt with variance checking. Supplier pricing management. Purchase history and analytics. Automatic reorder suggestions. Return to supplier handling.
Supplier Management
Supplier database with contact details. Payment terms and credit limits. Due payment tracking and payment scheduling. Price comparison across suppliers. Statement reconciliation. Top-supplier reporting and bulk supplier import.
Customer Management
Customer database with purchase history. Credit account management with limits. Customer categorization (retail, wholesale, VIP). Birthday and anniversary tracking. Inactive-customer and best-customer reports that tell you who to call.
Pricing & Promotions
Flexible pricing by customer type (retail, wholesale). Three-tier pricing. Promotional pricing with date ranges. Time-limited automatic discounts, buy-one-get-one, bundle and quantity discounts, and coupon codes.
Loyalty Points & Rewards
Award points on every purchase and let customers redeem them against future sales. Tiered rewards for your best customers, and reporting that shows what the loyalty programme is actually keeping.
WhatsApp Business Messaging
Send receipts, order updates, payment reminders and campaigns over WhatsApp—the channel your customers actually reply on. Approved message templates, delivery callbacks and full send logs are built in.
SMS & Email Campaigns
Build customer segments, design reusable message templates and schedule campaigns to run themselves. SMS gateway support, email and notification templates, and a marketing dashboard showing what each campaign returned.
Client Self-Service Portal
Give account customers their own login to view invoices and statements, track orders and manage their details—so you field fewer calls asking what is owed.
Chart of Accounts & Journals
A real double-entry ledger underneath the till: your own chart of accounts, manual journal entries, and every sale, purchase, payment and expense posting automatically as it happens.
Balance Sheet, P&L and Cash Flow
Trial balance, profit and loss, balance sheet and cash flow statement generated on demand for any period—the statements your accountant and your bank ask for, without a month of spreadsheet work.
Tax Summary & Reporting
Tax configured per product or per document line, with tax summary and detail reports for any period, so filing is a report you run rather than an investigation you launch.
Expenses, Cash & Banking
Record and categorize daily expenses, petty cash, rent and utilities. Manage deposits, transfers between accounts and bank reconciliation, with budget against actual analysis and multi-currency support.
QuickBooks Integration
Already working with an accountant on QuickBooks? Push your transactions across instead of re-keying them, and keep the books your accountant already knows how to read.
Employee Records & Shifts
Employee profiles with departments, designations and office shifts, plus role-based access so each person only sees the part of the system they actually work in.
Attendance & Leave
Daily attendance capture with summary reporting, leave requests and balances, and a holiday calendar—the reliable record that settles disputes before they start.
Payroll
Run payroll from the attendance and commission data the system already holds, so what staff are paid matches what they actually worked and sold.
Recruitment
Post jobs, collect applications, track candidates through interview stages and keep the whole hiring trail in one place, organized by recruitment category.
Service Jobs & Maintenance
Book a repair in, assign a technician, track the parts consumed straight out of stock, and hand back a receipt. Every customer keeps a maintenance history you can pull up on their next visit.
Warranty Tracking
Guarantee and warranty dates calculated automatically on the invoice, and verifiable later even when the customer has lost their receipt—so warranty claims stop being arguments.
Projects, Tasks & Contracts
Run installations, fit-outs and supply agreements as projects with tasks, owners and checklist-completion reporting, and keep signed contracts and their renewal dates alongside them.
Asset Management
Register the equipment your business owns—tills, freezers, vehicles, generators—with validation and service-due tracking, so nothing lapses unnoticed.
Meetings & Bookings
Schedule meetings with automatic reminders and attendance records, and take customer bookings against your calendar.
WooCommerce & Shopify Sync
Two-way sync with WooCommerce and Shopify: products, prices, orders and stock levels stay aligned, so an online sale reduces shop-floor stock automatically and you never sell what you no longer have.
Branded Online Store
Launch your own storefront with your branding, banners and store settings, and let customers browse and order directly. Stock and pricing come from the same system running your counter.
REST API & Webhooks
A documented REST API secured with OAuth, plus webhooks that notify your other systems the moment something happens—so MiseOps360 fits alongside whatever else you already run.
Hardware Integrations
Barcode scanners, A4 and thermal 56mm/80mm receipt printers, barcode and label printing on sticker sheets, weighing scales, customer displays and cash drawers.
Reporting Suite
Sales, purchase, profit, customer, supplier, product, warehouse and seller reports over any period. Payment reports across sales, purchases and both return types. Build your own reports and have them delivered on a schedule.
Sales & Profit Analytics
Real-time sales dashboards. Margin analysis by product. Sales by brand and by category. Staff sales tracking. Peak hours analysis. Trend identification.
AI-Generated Reports
Ask for the analysis in plain language and get a written report back on what your numbers are doing, without waiting for somebody to build the query first.
Alerts & Exception Reports
Quantity alerts on stock running low, zero-sales and dead-stock listings, negative-stock exceptions and transaction reports—the reports that show you what is going wrong, not just what happened.
Your Own Isolated Database
Your business gets its own separate database, not a shared table with every other customer's data sitting next to yours. Nobody else's business can be queried alongside yours—a data-protection guarantee most systems at this price cannot make.
Granular Role Permissions
244 individual permissions across every module, so a cashier sees the till, a supervisor sees the reports, and only you see the margins. Build the roles your business actually has.
Login Device Management
See every device signed in to your account and revoke any of them—useful the day a staff member leaves or a phone goes missing.
Automated Backups & Monitoring
Scheduled automatic backups of your data, plus error-log and system-health monitoring so problems get noticed and fixed before they ever reach your counter.
24+ Languages, App & Support
Over 24 languages with per-business translation editing. Installs on any phone, tablet or desktop as an app. A built-in knowledge base and support-ticket channel for when you need a hand.
Specialized for Your Business Type
Optimized for neighborhood stores:
- Simple single-counter setup
- Essential inventory tracking
- Basic sales reporting
- Mobile money integration
- WhatsApp receipts and reminders
- Affordable entry pricing
Perfect for distribution businesses:
- Bulk quantity handling
- Customer-specific pricing
- Quotations and sales orders with full document tracking
- Credit account management and supply contracts
- Delivery scheduling and shipment records
- Volume discount automation
Designed for large-format retail:
- Multiple checkout lanes with cash register sessions
- Department management
- Weighing scale and customer display integration
- Batch and expiry tracking for fresh and packaged goods
- Promotional displays and time-limited discounts
- Customer loyalty programs
For extended-hours operations:
- Fast checkout
- Shift-based management with per-shift till reconciliation
- Quick inventory replenishment
- 24-hour operation support
- Loss prevention features
Tailored for construction retail:
- Unit conversion (meters, pieces, tons)
- Custom cutting tracking
- Project-based selling with tasks and contracts
- Bulk order management and quotations
- Delivery coordination
For electronics retailers:
- Serial and IMEI number tracking
- Warranty management with receipt-free verification
- Service jobs with technician assignment and parts from stock
- Installment sales
- Demo unit tracking
For workshops that sell parts and labour together:
- Job cards from booking through to collection
- Technician assignment with per-job commission rates
- Spare parts drawn straight from tracked stock
- Customer maintenance history on every return visit
- Guarantee and warranty tracking on work done
- Service and profitability reporting by job type
Choose Your Plan
30-Day Free Trial
UGX 0/ 30 days
UGX 0/ 30 days paid annually
- Full system access
- Onboarding & setup included
- All features unlocked
- No credit card required
- Cancel anytime
Starter
UGX 50,000/ month
UGX 40,000/ month paid annually
- 1 Branch
- 1 POS Terminal
- Up to 1,000 Products (SKUs)
- 3 User Accounts
- 5 GB Cloud Storage
- Mobile App Access
- Basic Inventory Module
- Multi-Branch
- Basic Customer Loyalty
- 15+ Standard Reports
- Email Support
- Video Tutorials
- 30 Days Free Trial
Professional
UGX 100,000/ month
UGX 80,000/ month paid annually
- Up to 3 Branches
- Up to 5 POS Terminals
- Up to 10,000 Products (SKUs)
- 10 User Accounts
- 25 GB Cloud Storage
- Mobile App Access
- Full Inventory Module
- Multi-Branch
- Full Customer Loyalty
- 35+ Advanced Reports
- Priority + Phone Support
- 2 Onsite Training Sessions
- 30 Days Free Trial
Enterprise
UGX 200,000/ month
UGX 160,000/ month paid annually
- Unlimited Branches
- Unlimited POS Terminals
- Unlimited Products (SKUs)
- Unlimited User Accounts
- Unlimited Cloud Storage
- Mobile App Access
- Full + Batch/Expiry Tracking
- Multi-Branch + Transfers
- Full + Tiered Loyalty
- 50+ Custom Reports
- 24/7 Dedicated Support
- Unlimited + On-site Training
- 30 Days Free Trial
Implementation & Onboarding Process
Choose Your Setup
Decide between cloud hosting (we manage everything) or on-premise installation (you control the server). For cloud users, your system is ready instantly. For on-premise, we guide your IT staff through setup.
Initial Configuration
Our onboarding specialist configures MiseOps360 for your business. We set up categories, tax settings, payment methods, user roles, and receipt formats via video call or in-person.
Data Migration
Import your existing data with our assistance. We provide Excel templates for products, suppliers, and customers. Our team reviews your data before upload to ensure accuracy.
Stock Count
Initial physical stock count with our templates. Opening inventory upload. Stock valuation verification.
Staff Training
Comprehensive hands-on training for cashiers, stock controllers, and managers in role-specific sessions. We cover daily operations first, then advanced features. Training uses your actual product data.
Go Live
Start trading fully on MiseOps360 with confidence. Our support team monitors your account closely during the first week, proactively reaching out if we notice anything unusual.
Ready to Transform Your Retail Business?
Start your 30-day free trial today—no credit card required, no obligations. Experience every feature of MiseOps360 with your actual business data.
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