Frequently Asked Questions

Three pillars differentiate our approach: (1) DEMOCRATIZATION - We design technology for everyone, making enterprise-grade solutions accessible to organizations of all sizes. (2) PURPOSE-DRIVEN INNOVATION - Every data point and solution must serve a clear purpose of breaking traditional barriers to access. (3) CONSTRAINT ALLEVIATION - We design around unique constraints of African markets, turning limitations into innovative strengths. This approach has enabled us to deliver 70% cost reduction while maintaining world-class quality.

We serve everyone—from village cooperatives to multinational corporations. Our mission is to ensure that every entity, regardless of size or resources, has access to the transformative power of data and technology. This includes individuals, small businesses, NGOs, community organizations, enterprises, and government agencies. We have served 150+ entities across East Africa with an 85% improvement rate in client operations.

Five core values guide everything we do: (1) PURPOSE - Technology with Intention: Every solution must serve a clear purpose of breaking traditional barriers to access. (2) PARTNERSHIP - Growing Together: We work as true partners, transferring knowledge and building lasting capabilities. (3) SUSTAINABILITY - Building for Tomorrow: Solutions designed to thrive long after our engagement ends. (4) AGILITY - Adapting at Speed: We embrace rapid iteration and adaptive approaches for African markets. (5) LEARNING - Every Project Teaches Us: We approach every engagement with humility and curiosity.

Our fractional expertise model allows clients to access world-class capabilities at significantly reduced costs. We maintain Professional Level Agreements with experienced consultants across multiple disciplines—from senior strategists to junior analysts—available on-standby for rapid deployment. This means you get expert help exactly when you need it, without the overhead of full-time hires. This approach delivers up to 70% cost reduction while maintaining the highest quality standards, making enterprise-grade expertise accessible to organizations of all sizes.

We provide expert consulting across two main areas: (1) Technical, Research & Data services including Data Engineering, Business Intelligence, AI/ML Solutions, Software Development, Cloud Architecture, and UI/UX Design; and (2) Strategy, Operations & Design services including Project Management, Market Research, Quality Assurance, Training, Monitoring Evaluation Accountability & Learning (MEAL), Strategic Consulting, and Grant Writing. Our consultants have sector expertise in Fintech, Healthcare, Agriculture, Education, Climate, and Financial Inclusion.

We are based in Kampala, Uganda, and serve businesses across East Africa including Uganda, Kenya, Tanzania, Rwanda, and beyond.

Gestlat ThinkLab is a dynamic, multi-disciplinary data and technology firm based in Uganda, dedicated to empowering individuals, businesses, organizations, and communities—regardless of size—to leverage the transformative power of data and technology. We offer two main areas: (1) Expert consulting services including Data Engineering, Business Intelligence, AI/ML, Software Development, Strategic Consulting, Market Research, and MEAL; and (2) Industry-specific Management Information Systems (MIS) through our 11 specialized software products. Our mission is to democratize access to expert data and technology capabilities by breaking traditional barriers of cost, complexity, and exclusivity.

You can reach us at +256 763 414937 via phone or WhatsApp. You can also email us or use the contact form on our website.

Through our consulting services, we work across diverse sectors including Fintech, Healthcare, Agriculture, Education, Climate, and Financial Inclusion. Additionally, we offer 11 specialized MIS software products for specific industries: Education (Shule360), Healthcare (HealthCenterOps360), Pharmacy (DrugStoreOps360), Retail & Wholesale (MiseOps360), Hotels & Hospitality (Hosta360), Restaurants & Bars (BROps360), Manufacturing (FactoryTrax360), Property Management (TenantTrax360), Field Operations (RepTrax360), Human Resources (Pevron360), and Sports Management (TournaPilot360).

Yes! While we're based in Uganda, our systems are used by businesses across East Africa and can be configured for any country's requirements including local currencies, tax systems, and regulatory compliance.

Most implementations take 1-2 weeks depending on the system and your data volume. Simple setups can go live in a few days, while complex multi-branch operations may take 3-4 weeks.

Simply contact us at +256 763 414937 or request a demo through our website. We'll schedule a call to understand your needs, show you the relevant system, and set up your free trial.

Yes! All our systems come with a 30-day free trial. You get full access to all features with no credit card required and no obligation to continue.

Absolutely. We provide Excel templates and assist with importing your existing data including customers, products, employees, or any other records. Our team reviews all data before upload to ensure accuracy.

All plans include training. Starter plans include video tutorials and documentation. Professional and Enterprise plans include on-site training sessions tailored to your team's roles.

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and downgrades apply at the next billing cycle.

We accept Mobile Money (MTN, Airtel), bank transfers, and cash payments. Enterprise clients can arrange for invoicing with payment terms.

Pricing varies by system and plan. Most systems start at UGX 50,000/month for small businesses, with Professional plans around UGX 100,000/month and Enterprise plans from UGX 150,000-300,000/month. Contact us for a specific quote based on your needs.

Standard implementations are included in your subscription. Complex customizations or extensive data migration may have one-time fees, which we'll discuss upfront before you commit.

Yes! Pay quarterly and get 5% off. Pay annually and get 15% off your subscription.

Yes, we offer a satisfaction guarantee. If you're not happy with the system within the first 30 days, we'll refund your payment.

No hidden fees. Your subscription includes the software, standard support, and regular updates. Additional costs only apply for optional add-ons like extra SMS credits, premium integrations, or custom development.

Our systems work on any device with a web browser—computers, laptops, tablets, and smartphones. We also have dedicated mobile apps for iOS and Android for key functions.

We offer both options. Cloud hosting means we manage everything—you just log in from any device. On-premise installation means the software runs on your own server for maximum control. Most customers choose cloud for simplicity.

Yes, our systems support multiple concurrent users. Each user has their own login with role-based permissions, and all changes sync in real-time.

Yes, our systems can integrate with accounting software (QuickBooks, Xero), payment gateways (mobile money APIs), e-commerce platforms, and other business tools. Enterprise plans include API access for custom integrations.

Yes! All our systems work fully offline. Data saves locally on your device and syncs automatically when internet connection is restored. This is essential for businesses in areas with unreliable connectivity.

Very secure. All data is encrypted at rest and in transit using industry-standard encryption. We perform daily backups, use secure data centers, and implement role-based access controls so users only see what they're authorized to view.

Yes, we perform automatic daily backups of all cloud-hosted data. Backups are stored securely and can be restored if needed. On-premise customers should maintain their own backup procedures, which we can advise on.

Absolutely. You can export your data at any time in standard formats like Excel and CSV. Your data belongs to you, and we make it easy to access.

We guarantee 99.9% uptime for our cloud services. This means less than 9 hours of downtime per year, and we typically exceed this target.

We support all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.

Yes, for Professional and Enterprise customers in Uganda. On-site visits can be arranged for training, troubleshooting, or implementation support.

All plans include support. Starter plans get email support. Professional plans add priority email and phone support. Enterprise plans include 24/7 dedicated support with a named account manager.

Standard support is available Monday-Friday, 8am-6pm EAT. Enterprise clients have access to 24/7 emergency support.

We aim to respond to all queries within 4 business hours. Critical issues affecting business operations are prioritized and typically addressed within 1 hour.

Yes, all subscriptions include regular software updates at no extra cost. Updates include new features, security patches, and performance improvements. Cloud customers receive updates automatically.

Absolutely! We welcome feature requests from our customers. Many of our best features came from customer suggestions. Submit requests through our support channel, and we'll evaluate them for future releases.

Yes, you can switch to dormant mode during holidays at a reduced fee to retain all your data safely until the new term begins.

Yes, Shule360 fully supports Kenya's Competency-Based Curriculum (CBC), Uganda's national curriculum, O-Level, A-Level, and can be customized for any education system.

Yes, parents get their own portal to view grades, attendance, fee status, assignments, and communicate with teachers. They can also receive SMS notifications.

You can create fee structures by class, term, or custom categories. The system tracks payments, generates invoices and receipts, sends automated SMS reminders, and provides reports on defaulters.

Yes, Professional and Enterprise plans support multi-campus management with centralized control and campus-specific reporting.

Absolutely. We follow international healthcare data protection standards. All data is encrypted, access is role-based, and we maintain detailed audit trails of who accessed what information.

Yes, HealthCenterOps360 supports NHIF and all major private insurance providers with pre-authorization, claims submission, and direct billing features.

Yes, authorized users can securely access the system from any device. Doctors can review patient histories, enter consultation notes, and prescribe medications remotely.

Enterprise plans include integration with common lab analyzers via HL7/ASTM protocols for automatic result capture.

Yes, you can create specialty-specific templates for consultations, procedures, and documentation to match your clinical workflows.

Yes, we have a dedicated module for scheduled/controlled drugs with mandatory patient ID capture, prescriber verification, and audit trails required by NDA.

Yes! The system automatically alerts you to potential drug-drug interactions, allergies, duplicate therapies, and dosage issues before dispensing.

The system tracks expiry dates for all products and alerts you at 30, 60, and 90 days before expiry. It enforces First-Expiry-First-Out (FEFO) during dispensing.

Yes, you can process insurance claims, verify coverage, calculate co-payments, and submit claims directly to insurance providers.

Yes, the system tracks batch numbers and expiry dates, alerts you to products approaching expiry, and can enforce FEFO during sales.

Yes, the system works with standard USB and Bluetooth barcode scanners. You can also use your phone camera for scanning.

Yes, Professional and Enterprise plans include multi-branch management with centralized inventory, inter-branch transfers, and consolidated reporting.

You can set different price lists for retail, wholesale, and VIP customers. The system automatically applies the correct pricing based on customer type.

Yes! Our channel manager provides two-way integration with major OTAs. Rates and availability sync automatically, and bookings flow directly into your system.

Yes, our integrated POS allows direct room charging from any outlet (restaurant, bar, spa) with proper authorization controls.

Housekeeping staff see real-time room status, receive task assignments, and update room readiness. Management can track turnaround times and productivity.

Yes, Professional and Enterprise plans include conference management with event space booking, equipment tracking, catering coordination, and banquet billing.

You get a visual floor plan showing table status in real-time. Staff can manage reservations, assign servers to sections, track wait times, and optimize seating.

Yes! Our KDS eliminates paper tickets, showing orders on screens in the kitchen with timing, course control, and order bumping.

Yes, you can create detailed recipes linking to inventory ingredients. The system calculates cost per dish, food cost percentage, and identifies your most and least profitable items.

Yes, Professional and Enterprise plans include a branded online ordering system for delivery and pickup, plus integration with third-party delivery apps.

Yes! The system supports both discrete manufacturing (make-to-order with BOMs) and process/batch manufacturing (recipe-based production with yields and by-products).

Yes, FactoryTrax360 calculates actual costs per production order including materials, labor, and overhead, with variance analysis against standard costs.

Enterprise plans include IoT integration for automatic data capture from production equipment, enabling real-time OEE monitoring.

You can define quality checkpoints, inspection parameters, and tolerances. The system tracks non-conformances, manages corrective actions, and generates quality certificates.

Yes, you can configure automatic SMS and email reminders before due dates and follow-ups for overdue payments.

Yes! Tenants can pay via mobile money (MTN, Airtel), bank transfer, or other methods. Payments are automatically recorded and receipts sent instantly.

Yes, you can record meter readings and the system calculates consumption-based bills automatically, including water, electricity, and other utilities.

Yes, tenants get self-service access to pay rent, view statements, submit maintenance requests, access documents, and communicate with management.

Yes, you can create unlimited custom forms with various field types including text, numbers, dropdowns, photos, signatures, GPS coordinates, and more.

Yes! RepTrax360 provides real-time GPS tracking with historical route playback, geofencing for key locations, and time-at-location reports.

Visits are verified through GPS location, timestamp, visit duration, and optional photo proof at customer premises. You'll know exactly where your team went.

Yes, the app supports cash and mobile money collection tracking with instant receipt generation and real-time visibility for managers.

Yes, Pevron360 generates salary payment files in formats accepted by all major Ugandan banks for direct salary transfers.

Yes, we integrate with major biometric devices (fingerprint, face recognition) and also offer mobile-based attendance with GPS verification.

Yes, employees can check their leave balance, apply for leave, and track approval status through the self-service portal or mobile app.

Yes! The system automatically calculates NSSF contributions, PAYE tax, and Local Service Tax (LST) based on current Uganda rates and generates URA-ready reports.

Yes, you can manage multiple sports within one event, with combined medal tallies, house/institution rankings, and cross-sport scheduling.

Yes, the system generates conflict-free fixtures based on your format, number of teams, venues, and time slots. You can manually adjust if needed.

You can switch to dormant mode at a reduced fee to retain all your historical data, team records, and statistics until your next event.

Yes! Teams can register through your tournament's online form with integrated payment via mobile money or bank transfer.

Yes, your tournament gets a public website where anyone can view schedules, live scores, standings, and brackets in real-time.

Our systems are built specifically for African businesses with features like offline operation, mobile money integration, local tax compliance, and affordable pricing. We provide hands-on local support, not just a help desk.

Yes, Enterprise plans include customization options. We can modify workflows, add fields, create custom reports, and develop integrations specific to your business. Major custom development is quoted separately.

Contact us at +256 763 414937 and we'll help you identify the best solution. We'll ask about your industry, business size, current challenges, and goals to recommend the right system and plan.

Yes! Many customers use multiple systems. For example, a hotel might use Hosta360 for room management, BROps360 for their restaurant, and Pevron360 for staff payroll. We offer bundle discounts for multiple systems.

Click "Forgot Password" on the login page and enter your email. You'll receive a reset link within minutes. If you don't see it, check your spam folder or contact support.

First, check your internet connection. Try clearing your browser cache or using a different browser. If the issue persists, contact support—we'll investigate whether it's a system-wide issue.

Ensure you have a stable internet connection. The sync should happen automatically. If data still isn't syncing, try logging out and back in. Contact support if the issue continues.

In most cases, yes. Our systems have soft-delete features, and we maintain daily backups. Contact support immediately with details of what was deleted, and we'll help recover it.

Take a screenshot of the error message and note what you were doing when it occurred. Contact support with these details, and we'll resolve it quickly.