RepTrax360 : Field Operations and Team Management

Field Operations Management System with route planning, GPS tracking, order taking, and performance analytics for sales teams.

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Why choose this solution?

Customizable to your needs
Professional training included
Ongoing support & maintenance
Scalable architecture

SKU : DIGITAL-REPTRAX360In stockCategories : Field Operations & Sales

The Challenge

The Reality of Running Your Business

The Reality of Managing Your Field Team

Managing field operations today means juggling multiple challenges that drain your resources and hurt your performance:

You have no idea where your field reps actually are or if they're visiting the customers they claim to visit.
Sales reports come in days late with incomplete or inaccurate information filled from memory.
Route planning is done manually, resulting in wasted time and fuel as reps crisscross territories.
Payment collections happen with no real-time visibility, and cash reconciliation is a nightmare.
Customer data is captured on paper forms that get lost, damaged, or entered with errors.
Performance management relies on end-of-day calls and trust rather than verified activities.
KYC and compliance documentation is scattered, incomplete, and impossible to audit.

Every day without a proper system means lost productivity, unverified activities, and field operations running blind.

Our Solution

How We Help

RepTrax360 eliminates the complexity of field force management with one intelligent system that works the way operations managers do. Built specifically for African field operations, it handles everything from morning check-in to end-of-day reporting—online or offline, on any device.

Whether you manage sales representatives, delivery teams, merchandisers, or service technicians—RepTrax360 adapts to your exact field operations model without forcing you to change how you work.

What's Included

Key Features

GPS Location Tracking

Real-time location of all field staff. Historical route playback. Geofencing for key locations. Time spent at each visit. Mileage calculation for reimbursement.

Attendance & Check-In/Out

Geo-tagged attendance from the field. Photo verification at check-in. Shift start and end tracking. Late and early alerts. Remote attendance management.

Visit Management

Scheduled visit planning. Customer check-in verification. Visit duration tracking. Visit notes and outcomes. Photo proof of visit.

Task Assignment

Manager-created tasks with priorities. Task acceptance and completion workflow. Deadline tracking. Task status updates. Escalation for overdue tasks.

Route Planning & Optimization

Suggested optimal routes based on visit list. Beat/territory management. Daily journey planning. Fuel and time savings calculation. Route compliance tracking.

Mobile Data Collection

Custom forms for any data type. Offline form completion. Photo and document capture. Signature collection. GPS-stamped submissions. Instant sync when online.

KYC & Compliance

Document capture (IDs, licenses, permits). KYC form completion. Document verification workflow. Compliance status tracking. Audit-ready records.

Inventory & Stock

Van/field stock management. Stock requests and transfers. Stock count and reconciliation. Product issue and return. Stock valuation.

Order Management

Mobile order capture at customer location. Product catalog with images and prices. Stock availability check. Order confirmation and routing. Order history per customer.

Payment Collection

Cash and mobile money collection tracking. Receipt generation on mobile. Real-time collection dashboard. Outstanding balance management. Collection targets and performance.

Customer Management

Customer database with contact details. Visit history and notes. Customer segmentation. Geo-location of customer premises. Credit status and limits.

Communication

In-app messaging between field and office. Broadcast announcements. Push notifications. File and document sharing. Activity feeds.

Offline Synchronization

Work without internet—all activities save locally and sync automatically when connection returns. Your field operations never stop, even in areas with no connectivity.

Performance Analytics

Individual and team dashboards. Visit completion rates. Sales and collection targets. Leaderboards and rankings. Productivity metrics.

GPS Location Tracking

Real-time location of all field staff. Historical route playback. Geofencing for key locations. Time spent at each visit. Mileage calculation for reimbursement.

Attendance & Check-In/Out

Geo-tagged attendance from the field. Photo verification at check-in. Shift start and end tracking. Late and early alerts. Remote attendance management.

Visit Management

Scheduled visit planning. Customer check-in verification. Visit duration tracking. Visit notes and outcomes. Photo proof of visit.

Task Assignment

Manager-created tasks with priorities. Task acceptance and completion workflow. Deadline tracking. Task status updates. Escalation for overdue tasks.

Route Planning & Optimization

Suggested optimal routes based on visit list. Beat/territory management. Daily journey planning. Fuel and time savings calculation. Route compliance tracking.

Mobile Data Collection

Custom forms for any data type. Offline form completion. Photo and document capture. Signature collection. GPS-stamped submissions. Instant sync when online.

KYC & Compliance

Document capture (IDs, licenses, permits). KYC form completion. Document verification workflow. Compliance status tracking. Audit-ready records.

Inventory & Stock

Van/field stock management. Stock requests and transfers. Stock count and reconciliation. Product issue and return. Stock valuation.

Order Management

Mobile order capture at customer location. Product catalog with images and prices. Stock availability check. Order confirmation and routing. Order history per customer.

Payment Collection

Cash and mobile money collection tracking. Receipt generation on mobile. Real-time collection dashboard. Outstanding balance management. Collection targets and performance.

Customer Management

Customer database with contact details. Visit history and notes. Customer segmentation. Geo-location of customer premises. Credit status and limits.

Communication

In-app messaging between field and office. Broadcast announcements. Push notifications. File and document sharing. Activity feeds.

Offline Synchronization

Work without internet—all activities save locally and sync automatically when connection returns. Your field operations never stop, even in areas with no connectivity.

Performance Analytics

Individual and team dashboards. Visit completion rates. Sales and collection targets. Leaderboards and rankings. Productivity metrics.

Industry Solutions

Specialized for Your Business Type

Optimized for fast-moving consumer goods:

Retail outlet management
Shelf share and visibility tracking
Secondary sales capture
Merchandising checklists
Distributor stock verification

Perfect for agent networks:

Agent visit management
Float and liquidity tracking
Transaction verification
Agent recruitment workflows
Compliance documentation

For medical representative teams:

Doctor and pharmacy visits
Sample distribution tracking
Prescription capture
Medical conference attendance
Compliance with pharma regulations

Designed for field loan officers:

Customer onboarding with KYC
Premium and loan collection
Document verification
Credit assessment forms
Portfolio management

For utility field operations:

Meter reading capture with photo
Route optimization
Customer issue logging
Disconnection workflows
Bill delivery confirmation

For last-mile delivery teams:

Delivery route management
Proof of delivery capture
Cash on delivery collection
Failed delivery documentation
Real-time delivery status

Flexible Options

Choose Your Plan

MonthlyYearly (save 20%)

30-Day Free Trial

UGX 0/ 30 days

UGX 0/ 30 days paid annually

Full system access
Onboarding & setup included
All features unlocked
No credit card required
Cancel anytime

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Starter

UGX 15,000/user/month/ month

UGX 12,000/user/month/ month paid annually

Minimum Users: 5
Customers/Accounts: Up to 500
Custom Forms: 3
Cloud Storage: 5 GB
Mobile App
GPS Tracking: Basic
Order Management: Basic
Payment Collection
Reports: 10+ Standard
Support: Email
Training: Video tutorials
Free Trial: 30 Days

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Professional

UGX 25,000/user/month/ month

UGX 20,000/user/month/ month paid annually

Minimum Users: 10
Customers/Accounts: Up to 2,000
Custom Forms: 10
Cloud Storage: 25 GB
Mobile App
GPS Tracking: Full + History
Order Management: Full
Payment Collection
Reports: 25+ Advanced
Support: Priority + Phone
Training: 2 onsite sessions
Free Trial: 30 Days

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Enterprise

UGX 40,000/user/month/ month

UGX 32,000/user/month/ month paid annually

Minimum Users: 20
Customers/Accounts: Unlimited
Custom Forms: Unlimited
Cloud Storage: Unlimited
Mobile App
GPS Tracking: Full + Geofencing
Order Management: Full + Integration
Payment Collection + Banking Integration
Reports: 40+ Custom
Support: 24/7 Dedicated
Training: Unlimited + On-site
Free Trial: 30 Days

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Getting Started

Implementation & Onboarding Process

Choose Your Setup

Decide between cloud hosting (we manage everything) or on-premise installation (you control the server). For cloud users, your system is ready instantly. For on-premise, we guide your IT staff through setup.

Initial Configuration

Our onboarding specialist configures RepTrax360 for your operations. We set up territories, customer databases, forms, workflows, and user roles via video call or in-person.

Data Migration

Import your existing data with our assistance. We provide templates for customers, territories, and field staff. Our team reviews your data before upload to ensure accuracy.

Form Design

We help design your custom data collection forms, KYC documents, and survey templates specific to your field operations.

Field Staff Training

Comprehensive hands-on training for field reps on mobile app usage and managers on dashboard operations. Training covers daily workflows and offline capabilities.

Go Live

Launch RepTrax360 with your field team. Our support team monitors adoption closely during the first two weeks, helping resolve any field issues quickly.

Ready to Transform Your Field Operations?

Start your 30-day free trial today—no credit card required, no obligations. Experience every feature of RepTrax360 with your actual field team.

Start Free Trial

Call Us Now+256 763 414937

Used by 60+ organizations with 1,500+ field reps across East Africa 99.9% uptime guarantee Data encrypted and backed up daily Works offline in low-connectivity areas No long-term contracts – cancel anytime Money-back guarantee if not satisfied

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FAQs

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Simply contact us at +256 763 414937 or request a demo through our website. We'll schedule a call to understand your needs, show you the relevant system, and set up your free trial.

Yes! All our systems come with a 30-day free trial. You get full access to all features with no credit card required and no obligation to continue.

Most implementations take 1-2 weeks depending on the system and your data volume. Simple setups can go live in a few days, while complex multi-branch operations may take 3-4 weeks.

Pricing varies by system and plan. Most systems start at UGX 50,000/month for small businesses, with Professional plans around UGX 100,000/month and Enterprise plans from UGX 150,000-300,000/month. Contact us for a specific quote based on your needs.

We offer both options. Cloud hosting means we manage everything—you just log in from any device. On-premise installation means the software runs on your own server for maximum control. Most customers choose cloud for simplicity.

Very secure. All data is encrypted at rest and in transit using industry-standard encryption. We perform daily backups, use secure data centers, and implement role-based access controls so users only see what they're authorized to view.

All plans include support. Starter plans get email support. Professional plans add priority email and phone support. Enterprise plans include 24/7 dedicated support with a named account manager.

Yes! RepTrax360 provides real-time GPS tracking with historical route playback, geofencing for key locations, and time-at-location reports.

Visits are verified through GPS location, timestamp, visit duration, and optional photo proof at customer premises. You'll know exactly where your team went.

Yes, the app supports cash and mobile money collection tracking with instant receipt generation and real-time visibility for managers.

Yes, you can create unlimited custom forms with various field types including text, numbers, dropdowns, photos, signatures, GPS coordinates, and more.

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