Frequently Asked Questions

We offer both options. Cloud hosting means we manage everything—you just log in from any device. On-premise installation means the software runs on your own server for maximum control. Most customers choose cloud for simplicity.

Yes! All our systems work fully offline. Data saves locally on your device and syncs automatically when internet connection is restored. This is essential for businesses in areas with unreliable connectivity.

Our systems work on any device with a web browser—computers, laptops, tablets, and smartphones. We also have dedicated mobile apps for iOS and Android for key functions.

Very secure. All data is encrypted at rest and in transit using industry-standard encryption. We perform daily backups, use secure data centers, and implement role-based access controls so users only see what they're authorized to view.

Yes, we perform automatic daily backups of all cloud-hosted data. Backups are stored securely and can be restored if needed. On-premise customers should maintain their own backup procedures, which we can advise on.

Absolutely. You can export your data at any time in standard formats like Excel and CSV. Your data belongs to you, and we make it easy to access.

We guarantee 99.9% uptime for our cloud services. This means less than 9 hours of downtime per year, and we typically exceed this target.

Yes, our systems can integrate with accounting software (QuickBooks, Xero), payment gateways (mobile money APIs), e-commerce platforms, and other business tools. Enterprise plans include API access for custom integrations.

We support all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.

Yes, our systems support multiple concurrent users. Each user has their own login with role-based permissions, and all changes sync in real-time.