Frequently Asked Questions

All plans include support. Starter plans get email support. Professional plans add priority email and phone support. Enterprise plans include 24/7 dedicated support with a named account manager.

Standard support is available Monday-Friday, 8am-6pm EAT. Enterprise clients have access to 24/7 emergency support.

We aim to respond to all queries within 4 business hours. Critical issues affecting business operations are prioritized and typically addressed within 1 hour.

Yes, all subscriptions include regular software updates at no extra cost. Updates include new features, security patches, and performance improvements. Cloud customers receive updates automatically.

Absolutely! We welcome feature requests from our customers. Many of our best features came from customer suggestions. Submit requests through our support channel, and we'll evaluate them for future releases.

Yes, for Professional and Enterprise customers in Uganda. On-site visits can be arranged for training, troubleshooting, or implementation support.