Business Process Outsourcing (BPO)
Your Back Office, Handled — Focus On What Only You Can Do
Every organization has work that has to get done, but doesn't have to be done by your core team. Gestlat ThinkLab's Business Process Outsourcing service gives you access to trained, managed teams who handle your routine and specialized operations — so your organization can stay focused on what actually moves the mission or the business forward.
Built for the realities of African and global entities alike: no long-term lock-in, no oversized retainer, just capable teams scaled to what you need.
Customer Support & Call Center
Trained agents handling inbound and outbound support, ticket resolution, and customer communication on your behalf.
Data Entry & Back-Office Processing
Accurate, high-volume data entry, records management, and administrative processing.
Data Annotation & Labeling for AI Training
Structured, quality-checked data labeling to support machine learning and AI model development.
Virtual Assistants
Dedicated remote support for scheduling, correspondence, research, and day-to-day operational tasks.
How We Work
A simple engagement model, from first conversation to a running team
Scope
We map the processes you want handled and agree volumes and quality standards.
Staff
We recruit and train a team matched to your requirements.
Run
Your team operates under the agreed standards, with regular quality checks.
Scale
Adjust team size up or down as your workload changes.
Why Choose Us
Capable teams handling your routine operations, without the overhead of building them in-house.
- Trained, managed teams
- No long-term lock-in
- No oversized retainer
- Scaled to what you need
- Quality-checked output
- African and global coverage
IDEAL CLIENTS
Who It's For
Organizations that need capacity without the cost of building it in-house.
Growing SMEs
Support functions without the cost of full in-house departments.
NGOs & Development Organizations
Scalable back-office capacity for programme operations.
AI & Technology Companies
Reliable, quality-controlled human data annotation at scale.
Interested in Business Process Outsourcing (BPO)?
Tell us where you are starting from and we will come to the first conversation prepared.